Question 1

What is DooÜ?

Accepted Answer

DooÜ is a fully online healthcare platform offering access to licensed Canadian providers, personalized treatment plans, and discreet medication delivery.

Question 2

Who can use DooÜ?

Accepted Answer

Anyone who meets eligibility for treatment based on our medical assessment. We operate exclusively in Canada.

Question 3

Does DooÜ replace my doctor?

Accepted Answer

No. We’re here to support your care, not replace your family doctor. You can share your DooÜ treatment details with your primary provider anytime.

Question 4

Can I be accurately assessed remotely?

Accepted Answer

Yes. Our providers use detailed medical intake forms and follow-up questions to make safe and accurate decisions. If an in-person visit is ever needed, they’ll let you know.

Question 5

It's an emergency. What should I do?

Accepted Answer

DooÜ is not an emergency service. If you’re experiencing a medical emergency, call 911 or go to the nearest hospital.

Question 6

How does DooÜ work?

Accepted Answer

Using DooÜ is simple: Sign up and complete a quick online medical assessment. Connect securely online with a licensed healthcare provider. Receive personalized treatment plans and prescriptions. All of your care happens discreetly and securely online, eliminating the need to visit a physical clinic or pharmacy.

Question 7

What health concerns can DooÜ help with?

Accepted Answer

DooÜ currently offers specialized treatment in three areas: Weight loss and metabolic health, Erectile dysfunction (ED) We’re continually expanding our services to support even more of your healthcare needs.

Question 8

Who are the healthcare providers at DooÜ?

Accepted Answer

DooÜ’s medical team consists of fully licensed and experienced Canadian physicians and healthcare specialists. Each provider is carefully vetted and dedicated to compassionate, evidence-based care tailored to your unique needs.

Question 9

Are prescriptions available through DooÜ?

Accepted Answer

Yes. Your DooÜ healthcare provider can prescribe medications during your virtual consultation, when medically appropriate. Prescriptions can be discreetly delivered to your doorstep or sent electronically to your preferred pharmacy.

Question 10

Is my information secure with DooÜ?

Accepted Answer

Absolutely. Protecting your privacy is our top priority. DooÜ employs advanced encryption and strictly adheres to Canadian privacy laws, ensuring your personal and medical information remains confidential and secure.

Question 11

Is DooÜ covered by insurance?

Accepted Answer

Many DooÜ services and prescriptions may be covered by your private insurance plan. We provide receipts and documentation to help with reimbursement. Please confirm coverage directly with your insurance provider.

Question 12

Is DooÜ available in my province?

Accepted Answer

DooÜ proudly serves all provinces and territories across Canada. Check our sign-up page or reach out to our support team to confirm service availability in your area.

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FAQs

DooÜ 101

What is DooÜ?

What is DooÜ?

Who can use DooÜ?

Who can use DooÜ?

Does DooÜ replace my doctor?

Does DooÜ replace my doctor?

Can I be accurately assessed remotely?

Can I be accurately assessed remotely?

It's an emergency. What should I do?

It's an emergency. What should I do?

Online Visits

How does this visit work?

How does this visit work?

Do I need to complete my online visit at a scheduled time?

Do I need to complete my online visit at a scheduled time?

Do I need a phone or video appointment for the online visit?

Do I need a phone or video appointment for the online visit?

How quickly will a healthcare professional review my online visit?

How quickly will a healthcare professional review my online visit?

Can I just get the medication and skip the online visit?

Can I just get the medication and skip the online visit?

How do I renew my prescription?

How do I renew my prescription?

Shipping

How long will it take to get my medication?

How long will it take to get my medication?

Is your packaging discreet?

Is your packaging discreet?

Do I have to be home to receive my package?

Do I have to be home to receive my package?

How much does it cost to ship my medication?

How much does it cost to ship my medication?

What courier do you use for shipping?

What courier do you use for shipping?

Insurance

Am I covered by my insurance?

Am I covered by my insurance?

Is the medication covered by my insurance or provincial health plans?

Is the medication covered by my insurance or provincial health plans?

Privacy and Security

Is my information private and secure?

Is my information private and secure?

Is this legal?

Is this legal?

Is this safe?

Is this safe?

How is my privacy protected?

How is my privacy protected?

Pricing and Payment

How much is the online visit?

How much is the online visit?

How much will my medication cost?

How much will my medication cost?

What payment methods do you accept?

What payment methods do you accept?

When am I charged?

When am I charged?

What is DooÜ's refund policy?

What is DooÜ's refund policy?

Our Healthcare Practitioners

How do I communicate with my DooÜ practitioner?

How do I communicate with my DooÜ practitioner?

Can I see the same DooÜ practitioner after my initial assessment?

Can I see the same DooÜ practitioner after my initial assessment?

Who are the practitioners that will be reviewing my online visit?

Who are the practitioners that will be reviewing my online visit?

Ozempic

What is the difference between Ozempic and Semaglutide?

What is the difference between Ozempic and Semaglutide?

How much is a one-month supply of Ozempic?

How much is a one-month supply of Ozempic?

How many doses are there in an Ozempic pen?

How many doses are there in an Ozempic pen?

Can I get an Ozempic prescription online?

Can I get an Ozempic prescription online?

How do I get an Ozempic prescription?

How do I get an Ozempic prescription?